Privacy Policy

1. Operator and privacy contact

Aussie Play Axis operates this website as an Australian digital entertainment editorial guide. Our team reviews and compares third-party gaming websites; we do not operate their games or create player accounts for readers.

For privacy enquiries, write to [email protected], telephone +61 2 5550 2186, or send correspondence to Aussie Play Axis, Privacy Enquiries, 100 George Street, Sydney NSW 2000, Australia. Our support hours are Monday to Friday, 9 am to 5 pm Sydney time, excluding NSW public holidays.

Please describe the issue and the best way to reply. If your enquiry concerns an external gaming service, contact that service directly about information held in its systems.

2. Information collected

Our contact forms request your name, email address, optional telephone number and message. You may also include information about an article or correction. Please avoid sending passwords, payment information, identity documents or sensitive personal details, including information about other people.

The browser preference mechanism below remembers your cookie choice. It is first-party storage provided by aussieplayaxis.com, rather than a player profile. The cookie and local storage entry use the same name. Neither needs your name or email address.

This policy does not describe an analytics profile or a technical-log retention programme. Do not include technical identifiers in an enquiry unless they are relevant to the problem you are reporting. We do not ask for gaming account credentials or payment details.

3. Why information is used

We use enquiry information to understand your question, reply, investigate a reported problem and assess editorial feedback. A correction request may require checking an article and keeping a concise record of the outcome. An optional phone number allows a telephone reply when useful; leaving it blank does not prevent an email response.

Preference storage allows the website to remember the choice made in its cookie controls. Sending an enquiry does not subscribe you to a newsletter or give permission for unrelated marketing. We keep the purpose of a reply connected to the request you made.

4. Consent and Australian privacy principles

You choose whether to submit contact information. We use the Australian Privacy Principles as our handling framework, including openness, limited collection, appropriate use and opportunities to correct information. This is a statement of our operating approach, rather than a claim of certification.

We handle information you volunteer for the purpose of answering you, and may retain relevant material where required by applicable law. You can ask us to stop further correspondence. That request does not prevent us from keeping information that must lawfully be retained.

Optional cookies remain off unless you affirmatively allow them. Essential preference storage is separate: it remembers that choice. Use the footer’s Cookie settings control to review preferences. If optional tracking is introduced, its purpose and choices must be explained before it is enabled.

5. Sharing and external websites

We limit access to enquiries to people handling the request or the associated editorial issue. Where assistance from a service provider is necessary, our policy is to disclose only relevant information and require appropriate confidentiality. We do not sell contact details.

We may disclose information if legally required, or where a lawful disclosure is necessary to respond to a serious security incident. We assess the request and limit disclosure to its legitimate scope.

Some outbound links may be affiliate links, meaning we may earn a commission when a reader uses them. External websites apply their own privacy policies, storage choices and age requirements. Review those policies before submitting information there; our consent controls govern this website’s choices.

6. Retention and deletion

For enquiry records we retain, our operating policy is to remove routine correspondence 12 months after the enquiry closes. Correction records may be kept for up to 24 months to explain editorial decisions, with identifying details reduced wherever they are unnecessary.

A relevant legal obligation or active dispute may require a particular record to be retained longer. We limit that exception to the material needed and review deletion once the reason ends. A deletion request is assessed against these obligations, rather than automatically extending the retention period.

The preference cookie lasts one year from the time it is set. Its local storage counterpart has no automatic expiry. You can clear both through browser site-data settings; this may cause the consent prompt to appear again. Changing choices through Cookie settings updates the stored preference.

7. Protecting information

Our handling approach uses restricted access, secure connections and data minimisation. People responding to enquiries should only access the information needed for their work. Avoid including unnecessary personal detail in a message, especially when describing somebody else’s experience.

No internet communication is guaranteed risk-free. If you suspect that information sent to us has been misused, contact the privacy channel promptly with a brief description. We will assess the concern, take proportionate steps and provide any notification required by applicable law. This policy does not limit rights or protections available under Australian law.

8. Access, corrections and complaints

Email [email protected] to request access, correction or deletion of enquiry information. Include the approximate date of your earlier message and explain what you want us to do. You can also use the telephone or postal contact above.

We aim to acknowledge privacy requests within five business days and resolve them within 30 days. If more time is needed, we will explain why and provide an expected response date. We may ask proportionate questions to ensure that information is released to the right person; please do not email identity documents unless a suitable process has been agreed.

If we cannot fulfil a request, we will explain the reason and available review options. Raise complaints through the same contact channel. Australian readers with unresolved concerns may contact the Office of the Australian Information Commissioner for guidance or information about making a complaint.

9. Younger readers

This is a general entertainment guide and does not create player accounts. Parents and carers should review each game’s official age requirements and privacy settings before allowing a child to use an external platform.

Children should seek a parent or carer’s help before sending contact details. If you believe a child has shared personal information unnecessarily, tell us enough to locate the message. We will review it for deletion and avoid requesting further information from the child where a parent or carer can resolve the concern.